North KB products have a 1-year international manufacturer’s warranty on workmanship. We will repair any manufacturing faults free of charge within the guarantee period, with the only exceptions of the “Not Covered Warranties” list below. If we cannot repair your product then we will replace it with the same or similar product.
North KB is not responsible for the usage of your product. You accept that you have read all safety rules. North is not responsible for inherent risks/dangers and hazards involved with our products. Minors and others not able to assume this responsibility must be under the direct control of an experienced and responsible person. You are responsible for your own actions and decisions. Before using this product, read and understand all instructions and warnings that accompany it and familiarize yourself with its proper use, capabilities and limitations. Seek qualified instruction. Contact North KB if you are uncertain about how to use this product. Do not modify this product in any way. Failure to read and follow these warnings can result in severe injury or death!
This warranty covers new products purchased ONLY from an authorized North Kiteboarding center, retailer or distributor or from the North Kiteboarding website.
North Kiteboarding warranties our products to be free from major defects in material or workmanship to the original purchaser ONLY, for a period of 365 days* from the date of purchase.
*Warranty period may vary by country of purchase.
This warranty is subject to the following limitations:
Warranty claims within the extended 180 days are valid only when the product is registered and activated in the warranty registration section of www.northkb.com within 60 days of purchase. Warranty registration must be accompanied by the original purchase receipt in which the name of retailer and date of purchase must be clear and legible.
Warranty is only valid when the product is used for its normal intended recreational use and will not cover products used in teaching or rental operations unless this is an official North qualified & affiliated school.
North Kiteboarding will make the final warranty determination, which may require inspection and/or photos of the equipment which clearly show defects. If necessary, this information must be sent to your point of purchase, or your country’s North Kiteboarding distributor, postage prepaid.
If North Kiteboarding deems the product defective, the warranty only covers the repair or replacement of the defective product. North Kiteboarding will not be responsible for any costs, losses or damages incurred as a result of the use or loss of use of this product.
The warranty does not cover damage caused by misuse, abuse, neglect or normal wear or tear including, but not limited to: punctures, rigging with other than North Kiteboarding components, damage due to excessive sun exposure or hot temperatures such as inside an unventilated car, damage due to the product being stored in temperatures exceeding 45 degrees Celsius, damage caused by improper handling and storage, damage caused by use in waves or shore breaks, damage caused by self-launching or self-landing, damage caused by crashing the kite at high speed, damage caused by the use of kickers, sliders or other such equipment or riding on anything other than water, damage caused by using any inappropriate tools or any tool other than those specified within the installation guides and user manuals, damage caused by neglect of the care and maintenance instructions provided within the Installation Guides and User Manuals.
This warranty is void if any repair, change or modification has been made without authorization to any part of the equipment.
The warranty for any repaired or replaced equipment is good from the date of the original purchase only. All warranty claims must be accompanied by a digital copy of the original purchase receipt in which the name of the official retailer and date of purchase must be clear and legible.
There are no warranties that extend beyond the warranty specified herein.
To make sure you can enjoy your North KB products for a long time, we have some tips for safety and maintenance.
After contact with saltwater or salt air, always rinse and dry textile products thoroughly , and lubricate metal parts when needed. Damaged gear must be repaired immediately. If you have any doubts about the dependability of your gear, check and repair it at your local shop.
If the product is found to be defective under normal use and proper care, we will repair, replace, or refund the product at our sole discretion. The decision to repair, replace, or refund a product is made by the Warranty Department after receipt of the defective product.
Not Covered Warranties:
* Damage caused by anything other than defects in materials or workmanship.
* Use in commercial, rental, teaching or instructional programs or activities.
* Damage caused by exposure to sunlight, improper handling, storage, or failure to follow our instructions.
* Products classified as 2nd-hand
* Normal wear and tear, including scratches and fading.
* Products repaired by another repair service.
Please take your product, clean and dry into the store where you purchased from, along with your receipt or proof of purchase. Your retailer will assess the product and arrange the return to our head office in the Netherlands.